"You don't build it for yourself. You know what people want and you build it for them."
-Walt Disney

Welcome to June's "Mysteries of the Mind" monthly newsletter!

“Strive not to be a success, but rather to be of value.”
-Albert Einstein

Customer service and building a positive corporate culture has been my primary focus this month. How can we create a culture of customer service if we don't first create a culture of caring within our staff?

I am in preparation of the grand opening of FantasyCon in Salt Lake City this July where we are expecting tens of thousands of guests. and I am providing some of the most talented variety performers that I have met in my 11 years in Las Vegas to entertain.

FANTASYCON

This month, I am also working with the leaders of the Fear Factory haunted attraction to prepare their customer service strategy for this season. Last October, they saw over 45,000 guests, and we are looking forward to an even bigger turnout in 2014.

FEAR FACTORY

It has also been my pleasure to work with the Children's Hospital in Ft Myers, Florida to help them with their customer experience and culture tools as they start to think about moving into their new facility.

LEE MEMORIAL

Let me now share with you some great tools I acquired from the magic of the Walt Disney Institute:

Six Tips for Culture Building

1. Keep it simple. Everyone must feel comfortable with the culture. Leave room for individuality and personality
2.  Make it global. Everyone at the site, including management, must buy in.
3.  Make it measureable. Create specific guidelines and make them a part of the performance assessment process.
4.  Provide training and coaching. Incorporate the elements of the culture into employee training and ongoing performance coaching. Encourage peer-to-peer coaching.
5. Solicit feedback and ideas from the team. Foster a sense of ownership and expand the pool of creative input by allowing employees to contribute to the show.
6. Recognize and reward performance. Build employee motivation through formal and informal reward and recognition programs.

Let me know if there is anyone in your organization that I should reach out to help in the development of a positive corporate culture that leads to better customer service. I promise to add a little magic along the way!

Your friend,
-Paul Draper
paul@mentalmysteries.com
801-541-2976

Websites:
wwww.PaulWDraper.com
www.AnthropologyOffice.com
www.helpinghospitalsheal.com

Read more about Paul:
Paul Draper Mentalism (pdf)
Transformational Leadership with Paul Draper (pdf)

"The big question is whether you are going to be able to say a hearty yes to your adventure"
-Joseph Campbell

"People don't care how much you know until they know how much you care"
-John C. Maxwell

Salt Lake 48hr Film Fest
Salt Lake City, Utah
May 30th - June 1st

Eagle Eyes Foundation
Salt Lake City, Utah
June 6th

Medical Conference
Los Angeles, California
June 7th

Westside Wizards
Venice, California
June 10th

Fear Factory
Salt Lake City, Utah
June 28th

Fantasy Con
Salt Lake City, Utah
July 2nd - 5th

Anime Expo
Los Angeles California
July 6th

Craig Taylor Memorial
Torrance, California
July 12th

Suncoast Casino
Las Vegas, Nevada
July 17th

Hypno Thoughts
Las Vegas, Nevada
July 18th - 20th

Mastermind group
Las Vegas Nevada
July 19th - 20th

South Bay Music Symposium
El Segundo, California
July 21 - 26

Comic Con
Salt Lake City, Utah
September 4th - 6th

R & H Cinderella
Holladay, Utah
October 1st - ?

Fear Factory:
Salt Lake City, Utah
October 1st -?

Finke Theater
California, Missouri
October 10th

Mindvention
Las Vegas, Nevada
October 12th - 14th

Tree City Comic Con
Boise, Idaho
October 17th - 18th

Magic & Meaning
Las Vegas, Nevada
October 15th - 18th

To find out more about my corporate lectures and workshops download this .pdf
Transformational Leadership with Paul Draper

Or PaulDraperManagement@Gmail.com

Full Length Demo

A client asked for an unusual demo video for a potential long running show starting this November. They wanted a 16 minute long demo.

As such, here is a "best of" version of my show. My friend Justin Carter sorted through 10 hours of footage and put together a 16-minute reel of some of his favorite effects I perform.

Watch here

Let me know your thoughts!

Last month I shared the musical my team made in Las Vegas in 48 hours or less for the film festival.
Now you can enjoy the Silent Film we made in Salt Lake City. One of our best yet!

Zombies, Swashbuckling, & Gangsters

Watch here

Written, cast, shot, edited, and turned in in less than 48 hours!

Want to see some of our past projects?
Watch here

48 Hour Film Project